Direct billing
We accept most major dental insurance plans used in Ontario, and in most cases we send claims straight to your insurer. You pay only what your plan doesn't cover, such as a co-payment or deductible.
Insurance detailsNew patients
Accepting new patients of all ages in Kitchener
New to the area, looking for a family dentist, or due for a check-up after a while away? Here is everything you need for your first visit to Oak & Pearl Dental: how to book, what happens, what to bring and how insurance works.
- Adults, children and seniors welcome
- Direct billing to most insurance plans
- Canadian Dental Care Plan (CDCP) accepted
- Evening and Saturday appointments
- Care in English, French, Punjabi, Hindi, Urdu and Gujarati
Accepting new patients45 Sportsworld Drive, Kitchener
Your first visit
What happens at your first appointment
Plan for about an hour. A first visit can take a little longer, so there is time for your questions. Here is how it usually goes.
- 1
Check in
Please arrive about 10 minutes early. We confirm your details and insurance, and help you fill in a short health history form.
- 2
Get to know you
Tell us about any concerns, your past dental visits and what you would like from your care. We go over your medical history and any medicines you take.
- 3
A full exam
Your dentist checks your teeth, gums, bite and the soft tissues of your mouth. X-rays are taken only if they are needed to see what the exam can't.
- 4
Cleaning
Depending on your needs and the time available, your cleaning is done at the same visit or at a separate appointment.
- 5
Your plan, explained
We explain what we found in plain language, walk you through your options and their costs, and give you an insurance estimate. You decide what happens next.
Be prepared
What to bring to your first visit
Having these ready helps us check you in quickly and bill your insurance correctly.
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Photo ID
A driver's licence or another piece of photo ID.
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Insurance details
Your insurance card, or your plan's policy and ID numbers. Covered under a spouse's or parent's plan? Bring the plan member's name and date of birth.
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CDCP member card
Covered by the Canadian Dental Care Plan? Bring your member card or the member ID from your Sun Life letter.
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Your medicines
The names and doses of any medicines, vitamins or supplements you take. A photo of the labels works too.
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Health information
Any medical conditions, allergies or recent surgeries, and your family doctor's name.
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Recent X-rays
Had dental X-rays in the last year or two? Your previous dental office can send them to us, which may mean fewer new ones.
Please tell us before your visit if:
- A doctor has told you to take antibiotics before dental treatment
- You are pregnant or may be pregnant
- You feel nervous about dental visits
- You have mobility needs or need any other support during your visit
Bringing a child? A parent or guardian should come with them. Bring your child's insurance details, or their CDCP member ID if they are covered.
Insurance and costs
Clear about costs from the start
Whatever your coverage, you know the cost of your treatment before it begins.
CDCP accepted
Covered by the Canadian Dental Care Plan? We bill Sun Life directly, so there are no claim forms for you. Bring your member card or member ID.
Using CDCP with usNo insurance
You are welcome here too. We explain your treatment options and give you a clear estimate before any treatment. Monthly payment plans through iFinance are also available, on approved credit.
Request an appointment Monthly payment plansBefore any treatment, we explain the cost and what your plan is expected to pay. For larger treatment, we can ask your insurer for a predetermination first, so you know what is covered before you decide.
Feeling nervous?
Nervous, or it's been a while? You're welcome here.
Lots of people put off the dentist, sometimes for years. There is no judgement here. We start with an exam, explain what we see, and help you decide where to begin, at a pace that suits you.
- Tell us when you book. We plan your visit with that in mind.
- No surprises. We explain each step before we start.
- Take a break any time. Just raise your hand.
- Sedation options. Nitrous oxide (laughing gas) and oral sedation are available for some treatments.
Care for every age
Dental care for the whole family
Booking for more than one person? Tell us who is coming and we will try to schedule family visits together.
Children
We recommend a first visit by age one, or within six months of the first tooth. Early visits help children feel at home in the dental chair.
Children's dentistryAdults
Check-ups, cleanings, fillings, crowns, root canals, extractions and more, so most of your care can happen in one place.
All servicesSeniors
Regular check-ups, gum care, and complete or partial dentures, with time to talk through your options and costs.
DenturesDental emergencies
Tooth pain, swelling or a broken tooth? Call us. We try to see emergency patients the same day, depending on availability.
Emergency dentistryInterested in whitening, veneers or clear aligners? Try them on your own photo in our Smile Simulator.
Your dentists
Meet Dr. Qadir and Dr. Taufiq
Oak & Pearl Dental is family-owned and led by Dr. Zaheer Qadir and Dr. Javaria Taufiq, general dentists who completed their Doctor of Dental Surgery at the University of Toronto.
- Family-ownedLed by the two dentists who own it
- Evenings and SaturdaysUntil 7 PM on weekdays (except Thursday), and 9 AM – 5 PM on Saturday
- Languages we speakEnglish, French, Punjabi, Hindi, Urdu and Gujarati
Getting here
Find us at 45 Sportsworld Drive
Hours
| Monday | 10 AM – 7 PM |
|---|---|
| Tuesday | 10 AM – 7 PM |
| Wednesday | 10 AM – 7 PM |
| Thursday | Closed |
| Friday | 10 AM – 7 PM |
| Saturday | 9 AM – 5 PM |
| Sunday | Closed |
Are you accepting new patients?
Yes. Oak & Pearl Dental is accepting new patients of all ages, including children and seniors. Call us or send a booking request and our team will find a time that suits you.
Do I need a referral to book?
No. You can book with us directly. Just call or send a booking request.
How long does a first appointment take?
Plan for about an hour. A first visit can take a little longer, so there is time for X-rays if you need them and for your questions.
Will I have a cleaning at my first visit?
Often, yes. Depending on your needs and the time available, your cleaning is done at the same visit or booked as a separate appointment. If your gums need more care, we explain why and what we suggest.
Do you direct-bill insurance?
Yes. We accept most major dental insurance plans used in Ontario, and in most cases we submit claims directly to your insurer. You pay only the part your plan doesn't cover, such as a co-payment or deductible.
Do you accept the Canadian Dental Care Plan (CDCP)?
Yes. We accept CDCP and bill Sun Life directly. Bring your CDCP member card or member ID to your visit.
I don't have dental insurance. Can I still come?
Of course. Before any treatment, we explain your options and give you a clear estimate of the cost, so you can plan your care in a way that works for you. Monthly payment plans through iFinance are also available, on approved credit.
Can I book appointments for my whole family?
Yes. Tell us who is coming and we will try to book family members together or back to back.
When should my child first see a dentist?
By age one, or within six months of their first tooth coming in. A parent or guardian should come with children to their visits.
It has been years since I saw a dentist. Is that okay?
Yes, and it is more common than you might think. We start with an exam, explain what we see, and help you decide where to begin, at a pace that suits you.
I have tooth pain. How soon can I be seen?
Please call us. We try to see emergency patients the same day, depending on availability. If you have swelling that affects your breathing or swallowing, or bleeding that won't stop, go to the nearest emergency department.
How do I transfer my dental records?
Ask your previous dental office to send your records and recent X-rays to us, or tell us the office's name and we can request them with your permission.
Are you open evenings and weekends?
Yes. We are open until 7 PM on Monday, Tuesday, Wednesday and Friday, and 9 AM to 5 PM on Saturday. We are closed on Thursday and Sunday.
Book your first visit
Request your first appointment
Send us your details and our team will call you to find a time that suits you. Prefer to talk now? Call the office and we'll help you book.
(519) 707-3288
